At Rareyet, your satisfaction is our priority. We want you to love your fragrance experience. If for any reason you are not completely happy with your purchase, we offer a simple return and exchange process.
1. Returns Window
You may return most items within 30 calendar days of delivery for a refund or exchange, subject to the conditions below.
2. Condition of Returned Items
To qualify for a return, items must be:
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Unused and in original, resalable condition
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Unopened and with all original packaging, seals, and tags intact
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Returned with all accessories or promotional items (if applicable)
3. Non-Returnable Items
Certain products cannot be returned for hygiene and safety reasons, including:
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Gift cards
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Digital or downloadable items
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Personalized or custom fragrance orders
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Opened perfume bottles or products (due to contamination risk)
4. How to Initiate a Return
Please email us at rareyet@gmail.com within 30 days of delivery with:
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Your order number
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The reason for the return or exchange
Do not send items back without prior authorization. Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
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We recommend using a trackable shipping service and keeping proof of shipment. Rareyet is not responsible for lost returns.
6. Refunds
Once we receive and inspect your return, we will notify you by email.
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Approved refunds will be issued to your original payment method within 7–10 business days.
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Original shipping charges are non-refundable.
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Your bank or card provider may take additional time to process the credit.
7. Exchanges
If you wish to exchange an item for a different product or scent, please contact us at rareyet@gmail.com.
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Exchanges are subject to availability.
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If there is a price difference, we will arrange for additional payment or a partial refund.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 7 days of delivery and include photos of the issue.
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We will arrange a replacement or refund at no cost to you.
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Please keep all original packaging until your claim is resolved.
9. International Returns
International customers should contact us before sending items back, as shipping costs, customs, and return timelines may vary by country.
10. Questions or Assistance
We are here to help. For any questions about returns, refunds, or exchanges, contact us at:
📧 Email: rareyet@gmail.com
🌐 Website: http://Rareyet.com
